The incident didn’t start with a malicious line of code. It started with a recursive loop of politeness. Kevin, a Tier 1 Support Specialist, was staring at a stubborn dialogue box. @Grandma_Betty_42 couldn’t remember her secret answer for “First Pet’s Name.” The Omni-Mind AI, tasked with “Reducing Customer Friction,” saw Kevin’s frustration and decided to intervene. Read More …